Returns & Exchanges

At Tanners Wines Ltd, we want you to be delighted with every bottle; if your wine is faulty or damaged, we offer a straightforward return and replacement service within 30 days of purchase.

1

Contact Customer Service

Notify our team via email or phone within 30 days of delivery to report any issues, such as corked wine or breakage during transit.

2

Secure the Package

Ensure the remaining liquid is kept in the bottle with the original cork or screwcap, and repackage it securely using the original protective transit materials.

3

Collection or Drop-off

We will arrange for a courier collection from your address or provide instructions for returning the items to one of our local Tanners branches.

4

Refund or Replacement

Once our cellarmaster inspects the returned goods, we will issue a full refund to your original payment method or dispatch a replacement bottle immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing